Sanctuary Pet Cremation

We felt so blessed that our beloved Murfee last journey was handle by Sanctuary Pet Cremation. Murfee passed on in the morning and I contacted Meng, Meng was very helpful and guide me through on the whole process. The pick up service was on time, when I arrived at the venue , Meng and his team very helpful, they help me match the flower. I bought a big bag of flowers, Meng and his team help me unpack and cut the flowers which easier for us to place it around Murfee. Much appreciated on Meng and his team goes extra miles on their efforts for the whole cremation process. Thank You!!!

Really appreciate and thank sanctuary pet team during the tough period. Thanks Meng for helping to arrange the vet to provide the home visit euthanasia and manage to help us find one even if is very last minute. Also the staffs on site are all so understanding and nice, giving me space and time to grieve and have a proper goodbye to my beloved dog. Thanks for helping to set up the memorial as well, it was very beautiful and my dog look so peaceful there. During the collection, thanks for accompanying and chatting with me making me feel less lonely and sad. Lastly, as my session end in the evening, I couldn't book a grab. So the staff had offered to drop me off at the nearest MRT stop. I cannot express how grateful I am for all of these. Thank you once again.

We felt so blessed, reassured and comforted to be taken care of by the staff at Sanctuary. From start to finish the process of pickup and logistics was smooth, thoughtful and respectful. The gentleman who picked our sweet little corgi Kira up from our home had such a gentle and soothing demeanour that we all knew she was in good hands. At the cremation itself we met Serene who walked us through everything in an organised, calming way. The grounds are beautiful and the waiting room is thoughtfully designed. We felt at ease and, again, really comforted to be able to give our Kira such a noble and dignified send-off. Thank you to the wonderful team.

We are grateful for the exceptional service provided by Sanctuary Pet Cremation. They went above and beyond by accommodating our urgent need for arrangements on short notice. We wanted a Shifu to chant for Bambi. What stood out even more was their thoughtfulness in sheltering us from the rain during our visit. It's the little details like this that showcase their commitment to going the extra mile for their clients. In addition to their excellent service, the facility is well-maintained, creating a peaceful and respectful atmosphere. I highly recommend Sanctuary Pet Cremation for their exceptional care and support during such difficult moments.

Remy passed away on 9th December 2023 and after combing through reviews we came across Sanctuary Pet Cremation. We now understand why you have receive a 5* rating for your services. Thank you to gentleman who picked Remy up and for the gentle manner in which Remy was transported to the crematorium. When we arrived, we we met by a female staff member who guided us to where Remy was placed to rest before his cremation and the room was serene, and Remy was beautifully placed which gave us much comfort. We were given some time with him to say our goodbyes and after that, when his bones were ready for viewing, a very kind gentleman took the time to explain to us the process of placing him into his final resting place. We took Remy home in his beautiful little urn and he's back with us again. Thank you for helping with providing Remy his dignified sent off. We had the most amazing 16 years of his love and how he was taken care at the end was a huge comfort to us. I should have gotten the names of the 3 wonderful staff who saw Remy through his final journey but you know who you are so thank you, on behalf of Remy too :) Sally C.

Very professional and responsive. I called them ard 10pm, they arrived to pick up my pet at 10.50pm. The rest of the private cremation process was handled seamlessly and they were very patient, attentive n understanding. The grieving was a lot for us to handle but the team at Santuary has done a fantastic job in making us feel assured that our baby is well taken care of.